FAQ
Answers to the questions we hear most often. Can’t find yours — message us on Instagram or give us a call.
Orders
Can I order a bouquet for today?
Yes, as little as 1 hour before delivery. We deliver daily 09:00–21:00 at any hour.
Will the bouquet look exactly like the photo?
We use the same composition and palette. Flowers are seasonal, so shades may vary slightly. Choose “Send me a photo before delivery” to be sure.
What if a flower is out of stock?
We replace it with one of the same colour and value and let you know.
Can I change or cancel my order?
Call us as early as possible. Until the florist starts arranging, we can change the order or refund it.
Delivery
Where do you deliver?
Chernivtsi and the region, and on request Bukovel, Myhove and beyond. Priced individually.
Can you deliver outside working hours?
Yes. Agree the details with our manager on Telegram, Instagram or by phone at +380 50 530 00 53.
I don’t know the recipient’s address.
Choose “Agree the address and time with the recipient” and leave her phone or another contact.
Can delivery be anonymous?
Yes — tick “Anonymous delivery”.
Can I pick up the bouquet myself?
Yes, from 53 Shcherbaniuka St, daily 09:00–21:00.
Care & quality
How do I make the bouquet last?
A clean vase, fresh water and a fresh cut with secateurs. See “Flower care” for each flower.
The bouquet arrived damaged.
Take a photo right away and message us within 1 hour — we will replace it or refund you.